FTC goes the extra mile to deliver exceptional service

FTC's outstanding customer service, problem identification and solutions focus led to capital investment to enhance service. 

In this instance, FTC incorporated electrical discharge machining (EDM) into our workflow to fulfill a niche requirement while developing a customer component.

Having carried out a manufacturing process manually until then, FTC noticed that lead times has increased from 18 weeks to 36 weeks due to lack of EDM machining, so FTC purchased an EDM Die Sinker machine, reducing the production time by a factor of 10.  Within very little time, FTC had reduced the customer's lead time to less than 30 weeks and enhanced its delivery speed.  
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